Both directions
Incoming messages appear in your language; outgoing replies go out in the customer's.
Live translation
Type in your language, send in theirs
BlackCat translates the messages you receive and the replies you send, in 65 languages, so you can sell in any market without copying text into a translator.
See it in the app
Live translation
Real screen from v1.14.5 with sample data
01
Test a translation first
Type a sentence to see how it will be translated before you switch translation on for real chats.
02
Quick replies, translated
Choose "translate before sending" and your saved replies go out in the customer's language too.
03
65 languages to choose from
Pick the customer's language from the list: Chinese, Cantonese, English, Japanese, Korean, Spanish, Portuguese, Arabic, Thai, Malay, Tamil and many more.
What you can do
Per account or per customer
Set one language pair for an account, or a different one for each customer.
Real-time translation
Messages are translated the moment they arrive, so you read the conversation as it happens.
Enter, Alt+Enter or a shortcut
Enter sends the translation and Alt+Enter sends your original. Or switch on the translation shortcut (Ctrl+T by default) to put the translation in the box first, then send it with Enter.
Several routes
AI, Google and Lingva translation, with automatic fallback so a message always goes out.
65 languages
Chinese, Cantonese, English, Malay, Tamil, Thai, Vietnamese, Indonesian, Arabic, Spanish, Portuguese, Swahili and many more.
How it works
Open Translation
From the right-hand tool bar on any account.
Pick the languages
Choose your language and the customer's, or let it detect.
Chat normally
Read and type in your own language; BlackCat does the rest.
Which plans include it
Message translation is on every plan. Real-time translation is included from Pro. Google translation never uses AI points; AI translation uses a small amount per message. See plans →
Questions
Which languages are supported?
65, including Simplified and Traditional Chinese, Cantonese, English, Malay, Tamil, Indonesian, Thai, Vietnamese, Filipino, Japanese, Korean, Hindi, Arabic and many European and African languages.
Does translation cost extra?
No. It is included in every plan. AI translation uses AI points; Google translation doesn't, and BlackCat switches to Google automatically if your points run out.
Can I check a translation before sending?
Yes. The translation preview shows above the typing box, and Alt+Enter sends your original text instead. Since version 1.14.6 you can also turn on "Use translation shortcut": Ctrl+T (or a combination you choose, saved per account) puts the translation in the typing box so you can check or edit it, and Enter sends it.
More features
Try it with your own accounts
Download the Windows client, or tell us how many accounts you run and we'll recommend a plan.