Learns from your material
Text, web links, Excel, PDF and other files, audio and video, Google Sheets or an API.
AI auto-replies
An AI that answers from your own product knowledge
Build a knowledge base, let the AI learn it, and switch on auto-replies for any account. It answers new customer chats around the clock and passes anything it isn't sure about to your team.
See it in the app
AI auto-replies
Real screen from v1.14.5 with sample data
01
Teach it from many sources
Add text, links, files, audio and video, Google Sheets or an API to a knowledge base and let the AI learn it.
02
Test, then set the pace
Ask the knowledge base real questions in the test area, and set how long to wait for customers and the daily reply limit.
03
See which accounts have AI on
The home screen shows every account's status and how many have AI replies switched on.
What you can do
Your tone of voice
Describe how you want it to reply, then refine the style by chatting with the AI.
Test before going live
Ask it real questions in a test area; nothing is sent to customers.
Waits for the full message
It waits a few seconds so customers can finish typing before it replies.
Hands off when unsure
If the knowledge base doesn't have the answer, it sends a hand-off message and leaves it to a person.
Limits you control
Set a daily reply limit per account and share one knowledge base across many accounts.
How it works
Build a knowledge base
Add your product info, prices and FAQs, then let the AI learn them.
Set the reply style
Choose the knowledge base for an account and describe the tone.
Switch it on
Turn on auto-reply; the account shows an AI badge.
Which plans include it
AI auto-replies are included from Pro: 1 knowledge base on Pro, 5 on Business and unlimited on Enterprise. Replies use your plan's monthly AI points; no API key is needed. See plans →
Questions
Which chats does the AI answer?
New private text chats on accounts where you switch auto-reply on. Group chats and older messages aren't answered automatically.
What if a customer asks something it doesn't know?
It sends your hand-off message and leaves the chat for a person, rather than guessing.
Do I need my own AI key?
No. AI requests go through the BlackCat server and use your plan's AI points. You can add your own API key if you prefer.
More features
Try it with your own accounts
Download the Windows client, or tell us how many accounts you run and we'll recommend a plan.