# BlackCat SCRM (黑猫SCRM)

> BlackCat SCRM (黑猫SCRM) is a Windows desktop app for teams that serve customers on many messaging accounts at once. It runs many WhatsApp, Telegram, LINE, Facebook Messenger, TikTok Messenger, Zalo and X accounts in one window, each in its own isolated session, and adds message translation in 65 languages, AI auto-replies from your own knowledge base, a built-in assistant, bulk messaging, contacts, quick replies, conversation notes and hourly local chat backup. Plans cost $19.9–$99.9 per month. Its parent company is Transfomind (https://transfomind.com), a founder-led Malaysian software studio that develops and supports it.

黑猫SCRM 是一个 Windows 桌面软件：在一个窗口里同时登录、管理多个 WhatsApp、Telegram、LINE、Facebook Messenger、TikTok Messenger、Zalo、X 账号，每个账号独立隔离（可单独设置代理和环境），并提供 65 种语言消息翻译、基于知识库的 AI 自动回复、黑猫助手、群发消息、联系人、快捷回复、对话备注和本地聊天备份。配套：入门 $19.9/月、专业 $39.9/月、团队 $59.9/月、企业 $99.9/月。母公司为马来西亚软件工作室 Transfomind（https://transfomind.com），由其开发与支持。

## Key facts

- Parent company and developer: Transfomind (https://transfomind.com), Malaysia. Transfomind builds the app, runs the license server and handles plans and support. Support in English and Chinese, hello@transfomind.com.

- Product type: SCRM / multi-account chat CRM, Windows desktop app for Windows 10/11 (no macOS version). Current version 1.16.0, automatic updates. Download: https://blackcatscrm.com/download.html
- Platforms (7): WhatsApp (including WhatsApp Business), Telegram, LINE, Facebook Messenger, TikTok Messenger, Zalo and X. WeChat is not supported. Translation, quick replies, notes and AI auto-replies work on WhatsApp, Telegram, LINE and Messenger; contacts and bulk messaging on WhatsApp and Telegram. TikTok Messenger, Zalo and X open as their own web pages with unread counts, pop-up alerts and message sounds only. TikTok is hidden until switched on in Settings. X signs in with phone, email or username and password (Google/Apple sign-in does not work in the app); Zalo signs in by QR code.
- Alerts: unread counts per account and platform; BlackCat pop-ups (sender and message preview, up to 3 stacked) for Telegram, Messenger, LINE, TikTok, Zalo and X; WhatsApp uses its own Windows notifications; 9 message sounds, set for all accounts or per account.
- Accounts: each account signs in separately in its own isolated session, with per-account proxy (SOCKS5/HTTP), environment settings, unread counts, pop-up alerts with sender and message preview (up to 3 stacked) and a choice of 9 message sounds.
- Translation: received and outgoing messages, per account or per customer, real-time translation; Enter translates and sends, Alt+Enter sends the original, or an optional translation shortcut (Ctrl+T by default, changeable per account) puts the translation in the typing box to check before sending with Enter; AI, Google and Lingva translation routes with automatic fallback; 65 languages (Simplified and Traditional Chinese, Cantonese, English, Malay, Tamil, Indonesian, Thai, Vietnamese, Filipino, Javanese, Japanese, Korean, Hindi, Bengali, Urdu, Arabic, Persian, Turkish, Spanish, Portuguese, French, German, Russian, Italian, Greek, Polish, Ukrainian, Swahili, Amharic, Hausa, Yoruba, Zulu, Somali, Khmer, Burmese, Lao, Mongolian, Kazakh, Uzbek, Nepali and more).
- AI auto-replies: knowledge base from text, URLs, files, audio/video, Google Sheets or an API; the AI learns it and replies in your style; daily reply limit; hands off to a human when unsure.
- Notes: one note per customer conversation; right-click a message, photo, video, voice note or file in WhatsApp, Telegram or Messenger → Save to notes, listed with sender and time, each with its own note. Stored on this computer, never sent to the customer.
- BlackCat Assistant: answers how-to questions, changes settings, reads chats (including photos) and suggests replies; confirms before sending or deleting.
- Bulk messaging: lists from recent chats or Excel, templates with name variable, sending interval 1 s–5 h, progress, retries, exportable results. Intended for opted-in contacts.
- Local backup: hourly archive of chats and media to a folder the user chooses; built-in viewer; one .blackcat file per account, readable on another computer; waits until the user has been idle 1–30 minutes and skips chats with unread messages.
- AI points: AI requests go through the BlackCat server, so no API key is needed. Monthly plan points reset on the activation date; top-up points never expire; Google translation and the user's own API key use no points; when points run out translation falls back to Google and AI auto-replies pause.
- Interface: Simplified Chinese or English; light, dark or system theme.

## Plans (USD)

| Plan | Monthly | Yearly | Chat accounts | Computers | AI points/month | Knowledge bases | AI replies, assistant, real-time translation |
|---|---|---|---|---|---|---|---|
| Starter 入门 | $19.9 | $199 | 5 | 1 | 8,000 | 0 | No |
| Pro 专业 | $39.9 | $399 | 5 (+$4 per extra) | 1 | 18,000 | 1 | Yes |
| Business 团队 | $59.9 | $599 | 5 (+$4 per extra) | Unlimited | 28,000 | 5 | Yes |
| Enterprise 企业 | $99.9 | $999 | Unlimited | Unlimited | 38,000 | Unlimited | Yes |

All plans include translation, bulk messaging, contacts, quick replies, notes and local backup. Plans are activated by the sales team; contact hello@transfomind.com.

Business includes 100 GB cloud backup per BlackCat customer account; Enterprise includes 500 GB. Storage is shared across that customer's computers, with separate recovery points per computer. Includes locally archived chats/media, notes, learned AI knowledge bases and sources, contacts, bulk templates and recipient lists. In Settings → Cloud backup, upload manually or hourly while the app runs. Download recovery points to view chats, or download and import then restart on the new computer. Existing local records are preserved. Platform logins and API keys are excluded; AI replies need manual enabling and bulk jobs never resume from a backup. During the initial R2 trial, an account-wide safety limit may pause uploads before the plan's full allowance; local files are retained.

## Pages

- [Home](https://blackcatscrm.com/): overview of BlackCat SCRM
- [Features](https://blackcatscrm.com/features.html): every feature with screenshots
- [Supported platforms](https://blackcatscrm.com/platforms.html): how each platform signs in and which tools work on it
- Feature pages: [One window, every account](https://blackcatscrm.com/multi-account.html), [Live translation](https://blackcatscrm.com/translation.html), [AI auto-replies](https://blackcatscrm.com/ai-replies.html), [BlackCat Assistant](https://blackcatscrm.com/assistant.html), [Bulk messaging](https://blackcatscrm.com/bulk-messaging.html), [Local backup](https://blackcatscrm.com/backup.html)
- [Pricing](https://blackcatscrm.com/pricing.html): plans, limits, AI points and full comparison
- [What is SCRM?](https://blackcatscrm.com/what-is-scrm.html): guide to social CRM, SCRM vs CRM, how to choose an SCRM tool
- [FAQ](https://blackcatscrm.com/faq.html): platforms, translation, AI replies, points, backup, buying
- [Download](https://blackcatscrm.com/download.html): Windows client, system requirements and install steps
- [Contact](https://blackcatscrm.com/contact.html): buy a plan or book a demo

## Blog

- [How to use multiple WhatsApp accounts on one PC: 4 ways compared](https://blackcatscrm.com/blog/multiple-whatsapp-accounts-on-pc.html)
- [WhatsApp bulk messaging without getting banned: a compliance checklist](https://blackcatscrm.com/blog/whatsapp-bulk-messaging-without-getting-banned.html)
- [WhatsApp Business app vs API vs SCRM: which does your team need?](https://blackcatscrm.com/blog/whatsapp-business-app-vs-api-vs-scrm.html)
- [Most used messaging apps in Southeast Asia, country by country](https://blackcatscrm.com/blog/messaging-apps-southeast-asia.html): WhatsApp in Malaysia and Indonesia, LINE in Thailand, Zalo in Vietnam, Messenger in the Philippines, with sources
- [Chat translation for export sales](https://blackcatscrm.com/blog/chat-translation-for-export-sales.html): examples in Thai, Vietnamese, Arabic and Spanish, and common machine-translation mistakes
- [How to write a knowledge base for AI auto-replies, with a template](https://blackcatscrm.com/blog/ai-auto-reply-knowledge-base-template.html)
- [Quick reply templates for export sales](https://blackcatscrm.com/blog/quick-reply-templates-export-sales.html): first reply, prices and MOQ, samples, lead time, payment and after-sales templates in English, Malay and Chinese
- [When a salesperson leaves: keep customer chats and notes with the company](https://blackcatscrm.com/blog/salesperson-leaves-keep-customer-chats.html): company-owned numbers, a handover checklist and what can't be recovered
- [Moving WhatsApp and Telegram chat history to a new computer](https://blackcatscrm.com/blog/move-chat-history-to-new-computer.html): what syncs by itself, what stays on the old computer, and moving BlackCat backups, notes and settings
- 中文博客：https://blackcatscrm.com/zh/blog.html

- [Review WhatsApp translations before sending](https://blackcatscrm.com/blog/whatsapp-translation-review-before-sending.html): configurable Ctrl+T translation shortcut, review checklist, and account/customer language settings
- [WhatsApp 客服翻译：先检查译文再发送](https://blackcatscrm.com/zh/blog/whatsapp-translation-review-before-sending.html)：快捷键设置截图与发送前核对流程

## 中文页面

- [首页](https://blackcatscrm.com/zh/)：黑猫SCRM 简介
- [功能介绍](https://blackcatscrm.com/zh/features.html)：每个功能配真实截图
- [支持平台](https://blackcatscrm.com/zh/platforms.html)：各平台登录方式与可用功能
- 功能页：[多账号同窗口](https://blackcatscrm.com/zh/multi-account.html)、[实时翻译](https://blackcatscrm.com/zh/translation.html)、[AI 自动回复](https://blackcatscrm.com/zh/ai-replies.html)、[黑猫助手](https://blackcatscrm.com/zh/assistant.html)、[群发消息](https://blackcatscrm.com/zh/bulk-messaging.html)、[本地备份](https://blackcatscrm.com/zh/backup.html)
- [配套价格](https://blackcatscrm.com/zh/pricing.html)：配套、限制、AI 点数和完整对比
- [下载客户端](https://blackcatscrm.com/zh/download.html)：Windows 客户端、系统要求和安装步骤
- [什么是SCRM](https://blackcatscrm.com/zh/what-is-scrm.html)：社交 CRM 指南、SCRM 与 CRM 的区别、选型清单
- [常见问题](https://blackcatscrm.com/zh/faq.html)：平台、翻译、AI 回复、点数、备份、购买
- [联系我们](https://blackcatscrm.com/zh/contact.html)：购买配套或预约演示

## Legal

- [Terms of Service](https://blackcatscrm.com/terms.html) · [服务协议](https://blackcatscrm.com/zh/terms.html)
- [Privacy Policy](https://blackcatscrm.com/privacy.html) · [隐私规则](https://blackcatscrm.com/zh/privacy.html): chats, contacts and backups stay on the user's computer; the license server keeps the login, devices and AI usage, not message content.
- [Disclaimer](https://blackcatscrm.com/disclaimer.html) · [免责声明](https://blackcatscrm.com/zh/disclaimer.html)
- [User Commitment](https://blackcatscrm.com/pledge.html) · [承诺书](https://blackcatscrm.com/zh/pledge.html): lawful use, no spam or fraud, respecting platform rules.